We are required under our AML/CTF obligations to verify every individual and entity associated with an order before we can process it. In these cases, verification is not optional, and your order cannot proceed until the required checks have been completed.

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To arrange this, please log in to your account and go to Contacts > Verifications. From there, you can submit the relevant individuals and entities and we will verify the identities through First AML, which allows identity documents to be uploaded securely for assessment.

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The fee for this verification service is $33.00 per individual and $165.00 per entity for Companies, Trusts, Partnerships, Unit Trusts, Discretionary Trusts and Self Managed Super Funds, with POA for other entity types. Where an entity is verified, the controlling individuals associated with that entity are also verified as part of the process.

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We may not be able to provide a service unless these checks are completed and verified.